Frequently Asked Questions (FAQs)

Did you know we offer multiple search services? Have questions about our retirement living search? Check out our retirement FAQ or give us a call!

Do you have a question?
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Who is Tea & Toast?

What does Tea & Toast do?

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Tea & Toast is your trusted partner in senior living search and navigation. We specialize in guiding families through their eldercare journey with personalized services tailored to meet each family’s unique needs.

Who are your clients?

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Tea & Toast serves two key groups of clients: individuals who are preparing to move, or considering a move, to a senior living residence, and their adult children who are helping with the decision-making process.

If you are paid by retirement residences, are you obligated to recommend certain homes?

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Our top priority is finding the best home to meet your needs. With extensive knowledge of the local industry and partnerships with nearly every retirement residence in town, we provide unbiased recommendations tailored to you. For non-partnered homes, we also offer consulting services to ensure you have all the information you need to make an informed decision.

Is there a fee for using your service?

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We have agreements with and receive direct payment from nearly all retirement residences in Ottawa. This means our Partner-Funded Navigation Service comes at no cost to you when searching within our partnered communities. If your search extends beyond our partnered residences or has already begun, we offer additional consulting packages. Contact us to determine which service best fits your family's needs.

What geographic area do you cover?

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Based in the Ottawa area, our services extend east, west, and south of the city. For those interested in our Family-Funded Search Service or other consulting options, we also offer remote support and can assist clients in other cities.

Where did the name "Tea & Toast" come from?

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From our years of experience in the industry, we have come to understand that for seniors, tea and toast can be comforting—but family members often see this go-to “meal” as a nutrition concern. We named the company Tea & Toast because tea and toast can bring up many different emotions for people—for some, nostalgia; and for others, concern and worry. In both cases, it means focusing on the needs and wants of a senior.

Working with Tea & Toast

How will you find the right home for me/my aging parent?

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Our senior living advisors are dedicated to finding the right retirement home for you, rather than having you try to fit into a home. We do this by:

  • Identifying your needs, preferences, budget, and location.
  • Recommending the best options tailored to your unique situation.
  • Accompanying you on tours to advocate for you and ensure all your questions are answered.

Ultimately, we prioritize your best interests, helping you make an informed decision and ensuring a smoother transition.

Do you have a criminal background check?

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Yes, the Owner and all Tea & Toast Senior Living Advisors have vulnerable sector background checks.

What will you do with my personal information?

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We use your personal information to identify senior living options that meet your criteria. Once we select the top three options and schedule tours, your information is shared with the Marketing Director of each residence to help personalize the tour. Additionally, we have a privacy agreement in place, signed at the start of our relationship, to ensure transparency. Rest assured, we do not share your private information indiscriminately, and you should not receive unsolicited phone calls from the retirement homes.

What type of homes does Tea & Toast help people find?

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In Ottawa, we are fortunate to have a wide range of homes offering varying levels of care and services. We assist families with both Retirement Living (private) and Long-Term Care (public) options.

What if I want to just sit down with you and discuss options—even if I’m/we’re not quite ready to select a retirement home?

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We love planning! For families and individuals looking to gain more insight, go over options and make a plan for the future, we are happy to offer our Eldercare Planning Session. For more information on this service, click here.

Why should I use Tea & Toast, rather than just doing research on my own?

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Why use our services? In short, Tea & Toast saves you time, offers expert advice, and reduces your emotional burden. The search process—research, phone calls, and tours—can take over 80 hours and often leads to information overload, confusion, and stress. Here's another key reason to choose us: our senior living advisors have personally toured every home in Ottawa, allowing us to present options you may not have even known existed!

Finding the "right" home

My mom/dad doesn’t want to move to a retirement home—they’re really fighting it, but I know they need it for their safety. What should I do?

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Contact us. We know that this is an emotional time for everyone involved. We have a lot of experience in this area and can act as a mediator to explore why your parent is feeling this way. Together we can come up to options to suit everyone’s needs and concerns.

My siblings and I don’t agree on what our mom/dad should do. Can you help us?

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Absolutely. Often when there are several adult children in a family, not all siblings agree on which path to take for their parent. Our senior living advisors can take on a mediator role to help ensure everyone’s perspective is taken into account (including your aging parent), provide you with expert insight about your options, and help you come to a decision that best meets your criteria.

My mom/dad isn’t quite ready for a retirement home, but we see it happening likely in a year or two. Should we start our search now?

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It’s possible you have noticed your parent’s health and well-being decreasing over the last several months or years. We advise everyone to be proactive and explore their options before something happens to force a move. Contact us any time; we're here to help.

I need to find a place for me/my parent/my spouse to stay for a short time. Can you help me?

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Yes! Tea & Toast can help set up a “short-term stay” for you or your loved one. Also called convalescence and respite, many retirement residences offer this service with a minimum of two weeks stay.

Learn more in this blog about all the benefits of short-term stays (also known as winter stays).

Can I/my parent afford a retirement residence?

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Many families share this concern. During our first meeting, we will discuss care needs and preferences to provide you with a budget estimate. From there, you can determine if retirement living options fit within your budget.

What’s the main difference between a retirement residence, and a nursing home or long-term care home?

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Here is a handy blog to help explain.

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Reviews

Read about other families' experiences

“Amy was very sensitive when interviewing my father and in providing us with the information as to the right assisted living space for Dad. Amy explained to us how she would orchestrate the smooth transition from hospital to assisted living. The places she showed us were appropriate, affordable for Dad’s budget, clean welcoming and met our expectations. Amy was a God sent and a true professional. I would not hesitate to recommend Tea and Toast Ottawa to anyone.”

- Karen Sutherland

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