Frequently Asked Questions

What is Tea & Toast?

 Based in Ottawa, Tea and Toast provides a compassionate, convenient, credible, customized and complimentary local service for families and individuals looking for a retirement residence that fits their unique needs and budget. Our senior living advisors act as “brokers” in finding you the best place for this next stage of life.

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Who are your clients?

 Tea and Toast has two main audiences: individuals who are moving (or considering moving) and their adult children to a retirement residence.

Where did the name “Tea and Toast” come from?

 For seniors, tea and toast can be comforting—but family members often see this go-to “meal” as a nutrition concern. We named the company “Tea and Toast” because after being in the industry for years, we noticed that tea and toast can bring up many different emotions for people—for some, nostalgia; and for others, concern and worry. 

Why should I use Tea and Toast, rather than just doing research on my own?


In a nutshell? Tea and Toast provides time savings, expert advice…and we lessen the emotional burden for you.

Studies show that conducting the search process on your own can take up 80+ hours (including researching and touring). Not to mention, taking it upon your own shoulders can lead to information overload and confusion.

Here’s one more reason to contact us: because our senior living advisors have toured virtually every home in Ottawa, we can bring you options that you probably didn’t even know existed!

Is there a fee for using your services?

 We receive payment from nearly all retirement residences in Ottawa directly. As such, Tea and Toast’s search services are complementary. Should a family choose to extend their search beyond our contracted homes, we offer additional consulting packages. Please contact us to discuss which service best suits your family.

If you’re paid by retirement residences, are you obligated to recommend certain homes?

 No. It is most important to us that we find you the best home for your needs. We have arrangements with just about every retirement residence in town, which means we can provide unbiased recommendations.

Do you have a criminal background check?

Yes, the Owner as well as all senior living advisors have background checks.

What if I want to just sit down with you and discuss options—even if I’m/we’re not quite ready to select a retirement home?

 We do charge an hourly fee for basic consulting services when families are looking to make a long term plan. Please contact us to learn more about this option; we’d love to hear from you.

Can I/my parent afford a retirement residence?

How will you find the right home for me/my aging parent?

 Our senior living advisors are here to help fit a retirement residence to you, instead of you trying to fit into a home. We do this by:

  • Identifying your needs, wants, budget and location preference(s)
  • Recommending to you the best choices for your unique situation
  • Accompanying you on tours of each residence

Ultimately, we look out for your best interests—resulting in a more accurate home choice and smoother transition.

What types of homes does Tea and Toast help people find?


Depending on your (or your loved one’s) needs, we have helped seniors find retirement residences geared toward independent living, all the way up to assisted living, memory care, and two-person assist.

Learn more about all the different types of senior residences in this blog

What’s the main difference between a retirement residence, and a nursing home or long-term care home?

Put simply:

  • Retirement residences are privately owned and operated businesses who charge a monthly fee for services
  • Nursing homes—also known as long-term care (or LTC) homes, these are government-run and paid by taxpayer dollars

Please note: at this time, Tea & Toast only provides recommendations for retirement residences. Look for our LTC service coming in 2019!  

My mom/dad isn’t quite ready for a retirement home, but we see it happening likely in a year or two. Should we start our search now?

I need to find a place for me/my parent to stay in the short-term. Can you help me?

 Yes! Tea and Toast can help set up a “short-term stay” for you or your loved one.

Learn more in this blog about all the benefits of short-term stays (also known as winter stays, or respite care).

 It’s possible you have noticed your parent’s health and wellbeing decreasing over the last several months or years. We advise everyone to be proactive and explore their options before something happens to force a move to a retirement residence. Contact us anytime; we are here to help you explore your options. 

My siblings and I don’t agree on what our mom/dad should do. Can you help us?

 Absolutely. Often when there are multiple adult children, not all siblings may agree with the path to take. Our senior living advisors can take on a mediator role to help you ensure everyone’s perspective is taken into account (including your aging parent), provide you with expert insight about your options, and help you come to a decision that best meets your criteria. 

My mom/dad doesn’t want to move to a retirement home—they’re really fighting it, but I know they need it for their safety. What should I do?

 Contact us. We know that this is an emotional time for everyone involved. We can act as a mediator to explore why your parent is feeling this way, and come up to options that will suit everyone’s needs and concerns.

What will you do with my personal information?

 We use your personal information to assist us in determining the retirement living options that meet or exceed your criteria. Once we choose our top three options, your personal information will be shared with the Marketing Director of each residence (to book tours, assist in personalizing the tour, and provide relevant information). Additionally, we have a privacy agreement that you sign at the beginning of our relationship so that everything is laid out in black and white. As a side note, WE DO NOT send your private information all over town, and you will not receive phone calls from the retirement homes directly.

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