While working with our Tea & Toast representative (Barb MacDougall) it was always evident that she was working with the client’s best interests at heart. I found this to be invaluable during our search to find suitable accommodation for our loved one (Dad).
The personalized service that Teat and Toast provide is also exceptional. We had very little time to find a place for Dad and without Tea & Toast I don’t think we would have been able to find the right place for him.
Dad being in the hospital was already a very stressful situation. When we were given a 5 page list of homes to choose in the city it was overwhelming. Barb took away the stress of trying to navigate the very large choices of retirement homes and tailored the choices to Dad’s requirements. I can’t tell you how valuable Barb was during this stressful time.
As a Marketing Manager in a Retirement Community, I would recommend “Tea and Toast” to anyone requiring assistance in finding the right community for their retirement. Amy’s compassion and desire to help people is obvious, she is dedicated to her clients and gives 100% to ensuring that they have all the information required to make an informed decision Amy is not only a professional business woman, she is kind, caring and always has the best interests of her clients at heart.
Amy was very helpful in locating an appropriate new home for my grandmother and her recommendations for other services (packing, moving, etc) were all great.
Just want to thank Barb so very much. She was so professional yet so compassionate
Barb McDougall was fantastic with my Mom. She was super helpful, supportive and friendly. She made my mom not feel pressured and put her at ease. She definitely came across that she cared and had our best interests at heart. She went above and beyond.
My Mom agreed to a three week trial stay in September while I am away on vacation which is an excellent way for her to check the home out and help her feel more comfortable with moving there when the time comes.
It was a very positive experience for both my Mom and I. Thank you Barb!!
Hi Amy Your service is excellent. I so much appreciate you helping me find a place for my father so quickly and Bridlewood Trails is working out well. I just wish you also worked in the Toronto area so when it comes time to move him here we could work together. I would highly recommend you to any of my friends.
Amy was great! She was prompt, professional, obviously well known and respected in the local assisted care community, and her assistance with the search, and her knowledge of the options available, made a stressful time much easier to deal with.
Researching options for retirement living can be an exhausting if not delicate undertaking. Tea & Toast’s expert guidance made it extraordinarily seamless and straightforward to say nothing of the calming effect of Amy McConnell’s profound compassion, patience, and understanding. Their service is a veritable game changer!
Thank you so much Amy, you found a great place for my dad which suits his needs perfectly.
Tea and Toast was the perfect solution for my Mother and I to help transition her into a retirement community where she could age in place. We were thrilled with the locations Amy presented to us and would highly recommend her.
I cannot thank you enough for all your help, I could not imagine having done this process without you.
The Tea & Toast website is extremely helpful, especially for the non-initiated to the world of retirement homes and the roles of a broker. The videos were great! Amy provided continuous support from the moment I contacted her via email. She knew exactly what we needed because she knew what questions to ask, and how to ask them. We have just recently moved my family member into the home Amy found for us and my we could not be happier with the choice. The peace of mind Amy provided, and the time she gave back to us during a very stressful time were priceless. I honestly don’t know what we would have done without her. I cannot say enough about the Tea and Toast service and have already recommended them to others.
Thank you for your note to my dad (which was written in Chinese). My dad and mom appreciated it very much. My dad would like to thank you for your help in finding this nice home for him. He received a very warm welcome from the staff and has settled in very nicely! Thanks again!
Your quick & accurate responses to the needs of my Mum where awesome! You asked the right questions to find her the right fit. You were truly professional and asked questions of the Residences when I had not thought of them. You took such a weight off my shoulders and relieved a tremendous amount of stress for me, for that I will be forever grateful. Knowing that my Mum will be in great hands at her new home is the most gratifying feeling. Thank you!
Amy is professional, knowledgeable and has timely service. My mother was able to move in to Hunt Club Manor within two days of Amy’s service. I would not hesitate to recommend Amy to anyone who needs the service of a Retirement Home Specialist.
Job well done! Many thanks for your help. You turned a mountain into a molehill, and dread into excitement. Your approach was thoughtful, gentle and effective.
We’ve worked with Amy for 3 years for our future living arrangements. Amy always listened to what we wanted and needed – she never pressured us, always keeping in touch and encouraging. Then we decided it was time to move on, and Amy was there with ideas and help. We’ll miss dealing with her, but know we’ve met someone who will always be a friend and a help.
Excellent Service – Friendly and Efficient
The decision to move to a retirement residence is possibly one of the most difficult a person can make and how to find the right residence can be overwhelming. Enter Tea and Toast. Amy is so knowledgeable and thorough that stress was completely removed. She made the search fun. I am extremely happy in my new home, and Amy even took time to follow up with me to be certain that my move went smoothly. So many thanks Amy!
We are extremely grateful to Amy for helping us quickly find a retirement residence that would meet all of our needs. She saved us so much time, answered many questions, helped guide us through the process and made a stressful time more manageable.
Amy did an exceptional job in finding a new retirement home for my parents. Under difficult circumstances, she took the pressure off of our family and got the job done quickly and efficiently. Our family highly recommends her services.
Amy was immediately available to assist our family in a knowledgeable and professional manner. Thank you for providing us with a happy placement.
I appreciated having Tea and Toast helping in finding a retirement home for our relative.We were not familiar with all the places and Amy really helped with this stressful situation.
Exceeded all expectations!
Tea and Toast help simplified the process to my mother when my father was going through the rehab process….it was a very calming influence. Tea & Toast help do a lot of the leg work…and it was much appreciated.
At first I did not even know this type of service was available, but after meeting Amy & discovering what Tea & Toast offered, I was hugely grateful. I only had a few days to organize my mothers move into an assisted living home & did not think I could really complete the task in time. In the end Amy got the job done and more!! She fully understands the business of helping families move, and does her job in such a way that it is like working with a friend.
Amy is wonderful and provided a valuable service. My Mother at the age of 98, had a stroke and could no longer live on her own. Finding a proper home that could look after her needs opened up a great challenge that could have been very stressful if not for Amy. She sat with Mom and me and got to know us. She was highly recommended by the hospital and worked with the social worker to evaluate Mom’s needs and find the best residence options, which she provided within one day. She accompanied us to our home of choice and provided expert help to both us and the residence manager for a smooth transition. Amy was there to greet us with a gift and warm wishes the morning Mom moved in. What a valuable resource. What a wonderful person. Thank You Amy.
Amy completely exceeded our expectations in finding the best care solution for my father. I not only live outside of the Ottawa Region (in the Chicago area) but also the time frame that we were working with was extremely tight. However, neither time, nor distance was an obstacle for Amy! She was able to quickly and accurately understand the needs of my father and armed with considerable knowledge of the elder care options in the region was able to provide solid recommendations for our family. In a very short time, she earned our trust and we respected her opinions. Simply put, she made the stressful process of finding the right home a MUCH less stressful one. I would highly recommend Amy and Tea & Toast.
I would like to thank Amy for being supportive. We appreciate your attention to all the details, big & small. We also appreciate Amy’s sense of humour, it’s important to laugh during stressful moves.
Amy McConnell was a total pleasure to work with. She was incredibly proactive and worked tirelessly on my behalf, always going the extra mile and even sending me pictures of places she had visited on my behalf (I am located in Florida and needed to find a facility quickly for a rapidly deteriorating relative). Top notch all the way around, can’t sing her praises loudly enough.
I would have no reservations in recommending your services to my acquaintances. Having you in my corner saved my sanity!
Recently worked with Amy McConnell of Tea and Toast, Senior Living Counsellors and was very pleased with the services offered. Respected limits and was responsive, listened and heard what was being said, and what was not said. Thanks Amy McConnell!
I wish I had known of this company long before my brother and I did our own searching for a good retirement home for our mother. Many thanks, she is now in a lovely home.
Amy was amazing during a very difficult time dealing with my father’s move to assisted living. She took control of the whole situation and put our minds at ease. She walked us through the whole process with confidence and knowledge, professionalism, and compassion. Amy was our light at the end of a very dark tunnel. Her sensitivity when interviewing my father and providing us with the information after, as to the right assisted living space for Dad. Amy explained to us how she would orchestrate the smooth transition from hospital to assisted living. The places she showed us were appropriate, affordable for Dad’s budget, clean welcoming and met our expectations. Amy was a God sent and a true professional. I would not hesitate to recommend Tea and Toast Ottawa to anyone.
My wife was in the hospital while I was trying to visit her daily while at the same time trying to locate a home to accommodate her and her special needs.Without Tea and Toast I could not have done this.They were a major contributor to our success in finding a home that her all our needs.
I dealt with both Amy McConnell and Barb McDougall in helping my brother to move into an assisted living facility at an unfortunately young age. I found them to be knowledgeable about the choices available to us and caring, sincere and respectful in all their interpersonal dealings. They were effective and candid in showing us realistic and appropriate options within our declared price range, given the list of requirements we presented. They demonstrated real concern in understanding and meeting our requirements and dealt with us as individuals, not just customers.
This type of transition is not easy, and they have continued to follow up with both my brother and I to ensure his comfort and well being. I would heartily recommend both Amy and Barb to anyone needing assistance with the difficult decisions and interpersonal dynamics around the move to a retirement/assisted living environment.
Barbara is a fantastic and compassionate member of your company- I would recommend her in a New York minute!!!
We first met Amy in January of 2016 at the Beechwood Cemetery Open Doors. We booked an appointment and she came to Mom’s home to provide additional feedback and information. At that time, Mom decided she was not yet ready to visit retirement homes therefore we put a hold on the project… When an unexpected medical situation occurred with Mom in 2017, we recalled upon Tea & Toast for their services and were greeted with open arms.
I felt this was a good experience in a very stressful situation. It was so helpful to have Barb working as a link between all of us, family, hospital and residence. She spoke each of our languages, listened to each of our needs and then communicated them clearly so we all understood. She worked at odd hours to help accommodate our work schedules and drove several times to visit our dad to make sure his voice was a big part of the conversation. We are very grateful for her help.
On behalf of my parents and family, I wanted to extend our heartfelt gratitude for all of your help and support. Your knowledge helped us deal with the challenges of finding a new place for Mom and Dad. Your flexibility to meet our schedule demands was appreciated. The welcoming basket you sent to Mom and Dad really meant a great deal to them!
We were all touched by your professionalism, sensitive approach and thoughtful gestures!
My situation required that I quickly find a care facility for my wife after discharge from hospital. Within a day, Barb found a place in less that a day for us. It was also very helpful to have a knowledgeable person with me when I toured the facility. Her help took away some of the stress form a difficult part of my life.
My contact with Tea & Toast was with a very knowledgeable and pleasant young
lady , Barb McDougall. I did not have any idea where to start my journey on finding suitable accommodations for my spouse. She quickly clued me in, and her first choice was exactly what we wanted.
The experience with Barb was a very pleasant one. Both my wife and myself felt that our needs were well understood because of her questions when the three of us met. She was very professional and easy to work with and had a very good sense of humour. She arranged the appointments in an efficient and timely manner. Barb willingly rescheduled some appointments because I was ill and could not go to them when they were initially scheduled. I highly recommend her to anyone seeking assistance to find a retirement home regardless of the needs of the person for whom the accommodation is being sought.
Tea and Toast relieved the stress and made us aware of where and how we could get help for or mother as we live out of the province. It was a pleasure working with them. They were so quick to give us information and help.
I have been in Sales & Customer Service for the better part of my life. Barb McDougall is by far one of the most professional people I have worked with in my career. I trust her implicitly. She strikes me as a woman of high character and competence. You are fortunate to have such people on your team. Thank you very much for all your help at such a difficult time for my family.
I give Tea & Toast my strongest recommendation if anyone is looking for help in finding a retirement home solution for a family member. From beginning to end, Tea & Toast served on my behalf — and on behalf of my elderly mother — to ensure that accommodations options were investigated and to reduce my anxiety. Going into the process of finding a retirement home for my Mom, I didn’t even know what questions to ask. Tea & Toast anticipated my questions and provided sound advice the whole way through. I’m truly grateful for the help they provided.